Table of contents

How to Buy

HOW TO ORDER

Use this website to create ‘MY LIST’ of products for your project. Submit it to us for consultation and we will contact you promptly to consult on your selection, produce a formal quote, advise on stock availability and progress the project further.

FREE DELIVERY FOR TAPWARE AND ACCESSORIES

We offer free delivery on our Perrin & Rowe tapware and accessories except to rural addresses where a contribution toward any rural delivery surcharge may apply. Perrin & Rowe basins, toilets and stainless-steel sinks as well as Acquello fireclay sinks and Hawthorn Hill basin stands and towel warmers have a delivery contribution based on the delivery location.

DELIVERY COSTS

Any required delivery costs will be included in a written quote. Where possible, please advise delivery addresses and postcodes and any access considerations at the point of delivery. Please contact us for further information.

PURCHASING

We reserve the right to alter our pricing at any time. A formal quote issued by In Residence sets your purchase price and you have 30 days to purchase your goods at that price, after which we reserve the right to alter the pricing. Once you have placed your order, we will issue an order confirmation and require a 50% deposit to set the pricing and confirm the order. The balance is payable prior to delivery. Payment can be made by cash, credit card or by bank transfer.

LEADTIMES

Please contact us to confirm current lead times and stock availability prior to ordering.

INFORMATION FOR DESIGNERS

In Residence offers architects and interior designers very distinctive and premium quality fittings for their residential, commercial and hospitality projects. Our sales consultants can meet with you and provide any product information or samples you may require for the specification process.

Proven record
Our experience providing the Perrin & Rowe brand into projects dates back to 1995 and includes some of the world’s leading hotels and lodges. Perrin & Rowe can be specified with confidence and with the knowledge that it has been proven to withstand the rigours of the hospitality industry. The associated brands carried by In Residence are selected for the same design and engineering quality.

Technical
For technical documents such as Specification Sheets, Care & Maintenance, Installation Guides, Warranties and Certificates please use the PRODUCT DOCUMENTATION button on individual product pages to download your requirements.

CAD blocks
CAD Blocks are available for all our most popular products in 2D, and most popular in 3D. Find these under Product Documentation on the product page. If there is anything else you need please put in a request.

Stock levels
In Residence can provide a significant amount of product from stock in our Auckland warehouse. Large projects can be programmed into the production run of the factories in England, where the latest manufacturing technology sets production timelines in accord with the requirements of those projects.

Servicing your project
Our sales consultants can liaise with your project manager or trades people from shipment to fit off, ensuring the safe delivery and installation of all our products. We understand the importance of meeting time requirements and of responding quickly and professionally to any product changes which occur during the build.

Ongoing service
Our brands are some of the finest in the world and we fully support every aspect of the products we provide. Our after sales commitment to service, warranty and record management also ensures your clients will receive immediate and hassle-free assistance in the event that it is ever required.

We remain at your convenience to present or simply provide more information about our products and the benefits to your practice and clients when choosing to work with us.
 

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