Table of contents

How to Buy


Use this website to create 'MY LIST' of products for your project. Submit it to us for consultation and we will contact you promptly to consult on your selection, produce a formal quote, advise on stock availability and progress the project further.


Our collections can be viewed at our In Residence showroom at 219 Great South Road, Greenlane. Due to current COVID-19 safety precautions our showroom is currently closed to the public.

We also have displays at the Designmade Christchurch & Wellington (non-trade customers must be accompanied by an Interior Designer). In Napier we have a display at Edward Gibbon Plumbing Plus. In Nelson, Christchurch, Cromwell and Dunedin we have displays at Oakley's Plumbing Supplies. 


Please email if you would like our printed brochures posted to you.


Once you have placed your order, we will issue an order confirmation and require a 50% deposit to confirm the order, with the balance payable prior to delivery.

Payment can be made by cash, credit card, bank transfer or by cheque - all details are on the paperwork. Goods will be dispatched only once cheques have cleared.


We reserve the right to alter our pricing at any time, and only a formal quote issued by In Residence sets your purchase price. You have 30 days to purchase your goods at that price, after which we reserve the right to alter our pricing as the market demands.


We endeavor to stock many of our most popular items, which can be dispatched without delay. If you have a larger order, or longer timeframe for your project, we will require the date your product is required, and order to this date. All our products are made to order, with a 6-8 week lead time.


Any required delivery costs will be quoted at the time of invoice and will stipulate the delivery mode. Where possible, please advise final delivery locations and any access considerations at the point of ordering.

Perrin & Rowe basins and toilets, and Acquello fireclay sink deliveries will incur a freight charge per consignment. Please contact us for further information.


We offer free shipping on our Perrin & Rowe tapware, accessories and stainless steel sinks nationwide. 

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