Lovely messages from our clients
“Superb customer service. Our experience eight years ago with In Residence purchasing tapware was superb in all aspects. Recently we required a replacement tap part and James made the entire process a breeze with sending the parts via overnight courier and providing clear instructions - it made for a simple job for this DIYer! Many thanks James and team for your outstanding service and affable approach. We’ve been telling all our friends!”
Ron, 5 star Trustpilot Review, Feb 2021
“The service James and Helvier gave was outstanding. James went above and beyond. He made the whole project enjoyable and easy. I couldn’t recommend them highly enough.”
Helen & Kerry, 5 start Trustpilot Review, Oct 2020
“I found In Residence to be extremely helpful and informative when it came to choosing my kitchen tapware. As we are not on mains pressure there were a few things to take into consideration. I went with the Perrin and Rowe Ionian 2 hole bench mounted mixer in satin brass that I love.”
Diana, 5 star Trustpilot Review, Oct 2020
“Door handle purchase. The service that the team provided was impressive: speedy, efficient and unfailingly polite. Well done!”
Anne, 5 start Trustpilot Review Oct 2020
“Very helpful and made complex fitting selections a breeze.”
David, 5 star Truspilot Review Sept 2020
“My husband and I were talking last night about the lack of quality workmanship and service that seems to be acceptable in today's building industry. We have built many homes over the years and have been long standing customers of in Residence, not once in all our dealings together have we ever been disappointed by service or product.
You definitely have the perfect combination, as one without the other is no use at all.
James you are a superstar, thank you for always being so efficient ( even with the tiniest order at times) you have made our job easy.
Our son being an Architectural designer is now in regular contact with In residence, and so now starts the next generation, he already is also super impressed.
Congratulations on a wonderful business.”
Debbie and Brian, Havelock North
“Last week I received the best sales service ever when I popped in to In Residence with my broken tap. Actually it wasn't broken through any fault of the tap but rather by the way it had been serviced. From the moment I stepped through the door with tap in hand the great service started 'I recognise you and I recognise that tap!' was the cheery greeting, followed by 'oh, there's a bit broken off, come this way we can fix it'. In to the workshop I went where all the action began. It was a bit like watching surgery take place as bits were cut, filed, bent, straightened and miraculously 30 mins later the tap was as good as new. Not a cent charged! Who does that? They could have sold me a new tap, or sent me to an engineering company to have it fixed where I would have waited at least a week - but no, it's part of what they do and as I said, the best service I have ever experienced. Thank you.”
“Thanks for a wonderful product that we and our guests love using, thanks for chirpy emails, thanks for beautifully tempting Facebook and Instagram posts, and just as importantly, that Christmas cake of Shirley’s looks rich and delicious; a pity we don’t live anywhere near Auckland to pop in for a slice!
After one kitchen and four bathrooms, I keep thinking how can I use more taps!”
Jenny and Peter, Whanganui
“We really love the tapware so nice to use and looks great… So l am extremely pleased I made the decision to go the Perrin Rowe way.”
“Before showering this morning I fitted the 1C shower head. To our great surprise, our first and immediate thought was that you had been disingenuous about the performance of this unit. It was unbelievably good and way above what we expected. Without overplaying this, I can’t remember a better shower.”
“We absolutely adore InRes products. They are timeless, stylish and most of all in top quality. I would not have chosen anything else! They are going to be the jewels in our house, I can even imagine now how much compliments I will get from our family and friends!
I'd like to thank you James as well for being the most wonderful supplier I dealt with on this project. You are professional, attentive and nothing is a problem! You have made this reno journey so enjoyable for me and you are absolutely a treasure to InRes! I would not hesitate to recommend your service or InRes products to anyone.”
“I just have to say they really are amazing taps to use”
Thanks for the tap. The new one was fine straight away - no drips! Also, thank you for your outstanding customer service. It is worth paying for quality products and the associated levels of service! I will use this as an example for my students!
Victoria University School of Marketing & Int. Business”
“Wow, all of that stuff is SO COOL! I haven’t opened everything but what I have opened is sexy beyond belief, I don’t need any Xmas presents this year, and I think I am going to move into the bathroom when it’s finished!”
“It was a pleasure working with the In Residence team for their part in the Archipro event - professional people, quality product.”
Just needed to drop you an email to let you know how awesome you are. I really appreciate the help and excellent service you provide me with my recent plumbing dilemma. Not only were you pleasant to deal with but your product knowledge was excellent making the identification of the parts I needed effortless.
“I have put Perrin and Rowe into bathrooms at my previous home also, have loved the traditional look, timeless feel and quality. I think you really do get what you pay for and had no hesitation in using it again.”
“In Residence is a fantastic company to deal with. I found them extremely efficient in dealing with my questions and orders - they were genuinely caring about what I was trying to achieve and worked with me around the budget I had for the project. Their product ranges are absolutely classical, gorgeous and the best quality. We are going to be renovating an old Wairarapa homestead next year and I can't wait to use their services again.”
“Thanks for your excellent service. It is very reassuring when referring clients.”
Kay, Designer, Auckland
“Thank you for your prompt attention and remedy for our leaking kitchen tap.
The ceramic valve units arrived on Saturday and, thanks to the comprehensive fitting instructions, the problem is completely resolved.
Thank you again for your superior customer service - the initial investment was well worth it to have a quality tap and reliable after sales service.”
“Many thanks for the handset variation, it works wonderfully & looks fantastic.
We'll enjoy many hours of splashingly good showers”
Catharina & Mike, Featherston
“Just a note to thank you for taking the time to 'fix' our In Residence tap. We really appreciate it and would recommend In Residence product to anyone, including your excellent service.”
Hamish & Catherine, Wellington
“Thank you for your help regarding this mixer. We have happy customers and happy plumbers. Have a wonderful Christmas & safe and happy new year. “
Shelley, Plumbing World, Lower Hutt
“Many thanks for following up with this. Fantastic service.”
Toni, Designer, Auckland
“Thanks again for your excellent service”
“You're awesome. Thanks so much for this. Fantastic Service.”
” The taps have arrived. It was a pleasure doing business with you.”
Stu & Ann, Invercargill
“Thank you so much for everything”
“Again, a million thanks for all your work.”
Jackie, Havelock North
“Just a belated thank you for your excellent service.We love the tap (and so do all the tradesmen!).”